Shipping Policy

FREE SHIPPING ON ORDER OVER $75 (3-5 DAY PROCESSING)

Standard Shipping: $9.50 (5-7 business days)

Priority Shipping: $14.00 (2-3 business days)

Next Day Shipping: $40.00 (1 business day)

Local Delivery: $10.00 ( same day or next day)

We utilize USPS and UPS as our primary shipping carriers. After your payment is authorized and verified, please allow 3-5 business days to process your order and ship it out if you choose Free Shipping. You will receive shipping confirmation within 5 business days from the day your order was placed.

All packages REQUIRE a signature, and the name and address on the package must match billing information. Failure to comply will result in a refund being issued. If no one is home to receive the package please contact your local USPS office to schedule a time to pick up the package. If it is not picked up in a timely matter, the package will be returned back to our company and the customer will be responsible for the expenses to ship the package again.

STANDARD SHIPPING (1-2 DAYS PROCESSING) - RATES WILL BE DETERMINED AT CHECKOUT BASED ON ADDRESS AND ORDER WEIGHT.

You will receive an email confirmation  containing your tracking number when your order is shipped. If you do not receive your tracking information within 72 hours of purchasing, please send an email to info@shopshecouture.com

Please be mindful that orders placed Friday-Sunday will not be processed until the following Monday.

Orders placed with free shipping can arrive between 1-7 days after shipping. Length of time will vary depending on your zip code. 

After an order is received and once an order has been processed it CANNOT BE CANCELLED.

If your order has been shipped and you are experiencing a delay in receiving your order please contact USPS for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of USPS. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If you have questions about shipping and delivery please send an email to info@shopshecouture.com.

Shipping fees are non-refundable. If you refuse any shipments from Shopshecouture.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. SheCouture Boutique DOES NOT hold responsibility for packages that state DELIVERED.

INTERNATIONAL SHIPPING

At this time, international shipping is unavailable.

PICK UP INFORMATION

All local pick-up orders must be picked up within 72 hours (3-days) of purchase. Failure to do so will result in the customer being contacted regarding package being shipped. Failure to get in contact with the customer, will result in A return and charged A 15% restocking fee. The 15% will be deducted from your return.

Pick up location:

Target, 5601 NW 183rd St, Miami Gardens, FL 33055

Please provide order # and valid ID to claim package.

Your Identification card must match the information on the package.

WHEN WILL MY ORDER ARRIVE?

  • Standard Shipping can take 5-7 business days to be delivered after tracking has been updated.

  • Priority Shipping can take 2-3 business days to be delivered after tracking has been updated.

  • Overnight Shipping to qualify must be submitted before 2 pm anything after is not guaranteed for overnight shipping.

  • We do the best to ensure your delivery arrives on time, however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

  • HOLIDAY SHIPPING INFORMATION: Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.

TRACKING INFORMATION

When your order has been shipped, an email with tracking information will be sent to you via email once your order has shipped. You can also track your package via USPS. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations. Your shipping cost is displayed at the point of checkout.

PROCESSING INFORMATION

Just a reminder that you will receive your order within 5-7 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate.  After your payment is authorized and verified, it can possibly take a day to process your order. This is just an estimate that doesn't include weekends or holidays. 

SHIPPING MULTIPLE ORDERS

Multiple orders placed on the same day cannot be combined and will ship separately.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

ADDRESS CHANGES

To ensure that your package is properly delivered and you receive your package within the time frame we advertise, please make sure your address is FULLY entered and correct. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. Failure to reach you will result in your order being canceled and your money refunded to you.

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. If there is a case where your shipping address is entered incorrectly, please contact us IMMEDIATELY. We will try our best to fix your address however, we do not take responsibility for incorrect information.

CUSTOMER SERVICE HOURS

Our customer service team is available:

Tuesday through Friday

10:30 am – 7pm EST.

INFO@SHOPSHECOUTURE.COM

 

CONTACT US:

If you submit a contact form over the weekend, our customer service team will contact you the following Tuesday. 
Holiday Closings:

  • 11/22: Thanksgiving

  • 12/25: Christmas Day

  • 1/1: New Year's Day