CUSTOMER SERVICE HOURS
Our customer service team is available:
Tuesday through Thursday
10:30 am – 7pm EST.
Click HERE to begin processing your return.
Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. SheCouture does NOT offer refunds, however, we will offer a store credit that you can use towards a future purchase. All returns must be submitted via our online returns center:
Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
If you submit a contact form over the weekend, our customer service team will contact you the following Tuesday.
12/25: Christmas Day
1/1: New Year's Day
- 8/23: Reserved
Once your return is submitted via our online portal here, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
Bodysuits, swimwear and white pieces are FINAL SALE due to the delicate nature of the item.
ORDER NOT DELIVERED OR RETURNED TO SENDER
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to firstname.lastname@example.org
RETURN ADDITIONAL INFORMATION
Since many of our items are limited quantities, we may sell out of an item. If this happen we will notify you via email.
For your items to be considered for exchange they MUST:
Items must be unwashed, unworn, and not damaged.
Items must be free of stains, makeup, deodorant, or wear with all tags still attached.
ANY WORN OR DAMAGED/ALTERED ITEMS WILL NOT BE ACCEPTED.
DEFECTIVE ITEMS MUST BE REPORTED WITHIN 24 HOURS OF PACKAGE ARRIVAL, if not reported within that time frame we will not issue credit.
THERE ARE NO REFUNDS, EXCHANGES, OR CREDIT ON WHITE ITEMS, BODYSUITS, SWIMSUITS, AND ALL SALE/DISCOUNTED ITEMS!
Customers are responsible for shipping and handling of both the items that are being returned and the item that is being shipped to them, return shipping will not be refunded.
( It is to our companies discretion to decide whether or not store credit would be given).
You can reach our customer service team by emailing INFO@SHOPSHECOUTURE.COM. Our customer support team is available Tuesday through Thursday 10:30 am – 7 pm EST. If you submit a return form on a Friday-Monday, our customer service team will contact you the following Tuesday.
PLEASE DO NOT RETURN ANY MERCHANDISE BEFORE SPEAKING TO A REPRESENTATIVE OF SHECOUTURE BOUTIQUE FIRST.
Merchandise cannot be returned if personalized, used, washed or worn.
Please allow up to 10 days for processing your returns.
You are responsible for selecting your shipping carrier and method for your return(s). SHECOUTURE BOUTIQUE is not responsible for lost or damaged packages.
PLEASE READ OVER CAREFULLY OUR ITEM DESCRIPTION, SOME ITEMS CONTAINS MINIMUM TO NO STRETCH!
Take a picture of the damaged area(s) and attached them to the return form here or email them to ,please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted.
May I pay for my items via cash app?
Unfortunately, we do not accept cash app as one of our forms of payment. We accept payments via square POS, PayPal, cash, sezzle, afterpay.